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Support

The resources listed below can assist you with the ad hoc reporting capabilities of CIRS, and/or provide background information for the data available for reporting.

 

Contact

Support

CIRS Hotline

916-323-5694

One-to-one technical support available from 7:00 to 5:00, Monday through Friday.

 

CIRS User Manual

Reference guide and tutorials for the system’s features and functions.  

 

CIRS Website

Information about the latest system enhancements, answers to frequently asked questions, sample report requests, and upcoming classes.

 

CSU, Chancellor's Office

562-951-4455

 

Systemwide HR policies, procedures and programs.  

CSU, PIMS Manual

 

Supporting documentation and information for employment history data.

 

Information Builders

800-969-4636

 

Documentation and training for FOCUS reporting language.

Note: An introduction to FOCUS commands is provided in the workbook for Basic CIRS Reporting. ​

 

SCO, Information Security Office

916-322-8094

 

Assistance with resetting passwords and restoring revoked access.

 

SCO, Payroll Procedures Manual

 

Supporting documentation and information for payment history data.

 

SCO, CLAS Manual

Supporting documentation and information for leave accounting data.

 

Department Of Technology

916-464-4311

Assistance with halting print jobs, installing new equipment, and resolving equipment/line problems.