Facilities Operations

Staying on top of advancements in your profession is critical to both navigating challenges and charting innovations. In this track you will benefit from sessions addressing the needs and responsibilities of every facilities professional with exposure to relevant inspiring presenters providing opportunities to learn, connect and advance. Find out what is on the horizon and take away proven strategies for enhanced facility management. Learn techniques and methodologies that you can put into practice immediately for direct results. These sessions are designed to be educationally rich in content while focused on collaborative campus-based solutions.

Improve Response: Operational Monitoring and Performance Metrics

Monday, October 29, 10:40 AM - 12:00 PM
A strong energy monitoring and data acquisition system is a key component of any organization's ability to reduce energy consumption and affect the bottom-line. What are the most cost and energy efficient ways to manage power for cooling infrastructure systems? Collecting and analyzing historical and real time data to make optimization decisions is becoming crucial to effective data center management. This data-driven approach can ensure maximum efficiency. Based on real world cases, this session will give you the chance to walk through several optimization scenarios and discuss how you might handle these types of conditions within your own campus buildings.

Learning Objectives
1. Define highly intelligent alerts to ready response to functional problems.
2. Identify and get instant insights to quickly diagnose and fix operational issues.
3. Enable better collaboration between Development and Operations teams by providing operational data and insights.
4. Identify and isolate anomalous trends and get response to operational propositions. 

James Monahan, Director, Data Center Engineering, eBay Inc.

Sean Higbee, Energy Procurement Manager, CSU Office of the Chancellor

Strategic Cross Campus Collaboration: New School Thinking for Old School Infrastructure

Monday, October 29, 1:30 PM - 2:50 PM
Campuses that promote partnerships and common goals in the planning and development of their capital needs often achieve a higher level of success in the integration of new buildings and systems, especially when addressing a mature campus’ infrastructure.  Learn how cross campus collaboration can greatly improve project outcomes and provide innovative solutions, help bridge the silos, and develop a culture of trust by aligning the goals and incentives of all stakeholders within the institution. 

Learning Objectives
1. Enable bridging communication to bring colleagues together on project details and problem solving to work in an engaged and successful manner.
2. Describe how the social element of collaboration can improve not only the quality of ideas, but can remove barriers to implementing them.
3. Enable team member alignment to look for ways to improve quality instead of simply trying to keep everyone on track.
4. Define strategies for acknowledging and understanding individual work styles, which saves time and energy.

Peter E. Hendrickson, Associate Vice Chancellor, Design and Construction, University of California, Los Angeles

Tim Overgaauw, Director Facilities Operations, Stanislaus State


Creating a Customer Connection Culture

Tuesday, October 30, 9:00 AM - 10:00 AM
Is there a magic potion for the creation of superior customer service? Today’s institutions of higher education are coping with decreased revenue and funding sources while they face increased demands for services and facilities. Explore multiple customer service principles and practices and hear what this speaker believes is the magic potion to create a true customer connection culture. Real customer service must involve more than a department or a handful of individuals. Providing a true service-centered culture is everyone’s job. A little magic could be the cure.

Learning Objectives
1. Identify how building good relationships with your customers and promoting a positive, helpful and friendly environment will ensure a great impression.
2. Identify results though an improvement lifecycle verified through measurable outcomes.
3. Describe initiative driven outcomes that is chartered, funded, and subordinate to a broader plan.
4. Defining customer difficulties and extending solutions beyond expectations.

Polly Pinney, Past Executive Director of Facilities, Arizona State University

Jenny Sorenson, Associate Vice President, Facilities, CSU San Bernardino


Collaboratively Manage People: Building the Organization of the Future

Tuesday, October 30, 10:35 AM - 11:35 AM
Are you a collaborative leader? University campuses are increasingly complex, an ever-shifting ocean of change. As a result, there is a need to rely more than ever on the intelligence and resourcefulness of your staff. Collaboration is not a “nice to have” organizational philosophy. It is an essential ingredient for organizational survival and success. Learn how to utilize the power of collaborative leadership to create an inclusive work environment that energizes teams, releases creativity and makes working together both productive and joyful. We will be discussing a clear and easy to follow model for managing your people that will improve their performance, provide coaching, and increase accountability.

Learning Objectives
1. Identify the difference between tactical improvement and radical communication transformation that will advance performance.
2. Describe new ideas and methods of collaboration that can lead us out of our comfort zone.
3. Define extreme change management required to move smoothly into the age of information acceleration.
4. Define information gathering, analysis, consensus, dissemination and action required for a faster, more agile communication environment.

Tom Polansky, Director of Facilities, Occidental College

Dana Twedell, Associate Vice President, Facilities, Sonoma State


Look Before You Leap: Updated Approach to Building Data Centers and Critical Facilities

Tuesday, October 30, 11:45 AM - 12:45 PM
Data Centers and Critical Facilities exist at the intersection of Facilities and Information Technology. As campuses, information technology and sustainable building environments expand; Facilities organizations will continue to be challenged to accommodate additional short-term and permanent capacity demands. Organizations are taking advantage of new flexible datacenter capabilities to reduce cost and improve operations while experiencing little or no down time.

Learning Objectives
1. How to educate all stakeholders on the value proposition of flexible building capabilities.
2. Identify how to align multiple organizations to ‘partner’ with Information Technology.
3. Define a comprehensive, integrated network of systems, which inevitably merges functions from different groups.
4. Enable standardized approaches, processes that are more streamlined, lower costs and operations that are more efficient.

Scott Fleming, Prefabricated Data Center Specialist, Schneider Electric
Gary Truesdale, Professional Engineer, Hewlett Packard Enterprise

Joe Verbrugge, Facilities Operations Program Manager, CSU Office of the Chancellor

Presentation Part 1 Presentation Part 2