Parking Pioneers

Elizabeth Chapin




The CSU Stanislaus parking enforcement program is an example of one of the many ways the CSU is improving business processes to boost efficiency and cut costs. The award-winning program not only saves multiple campuses money—it contributes toward student success.

In 1993, campus parking enforcement was no longer under the jurisdiction of local courts and had to be handled privately. This meant campuses would have to pay additional money for ticket processing services. By collaborating with campus financial services and IT, the CSU Stanislaus Police Department came up with an innovative solution and turned a potential problem into a best practice.

Today, CSU Stanislaus’ Parking Management Bureau provides parking ticket processing services to seven CSU campuses—Bakersfield, Channel Islands, Chico, East Bay, Maritime Academy, Monterey Bay and Stanislaus—as well as the Merced and Yosemite community college districts.

The campus-run program annually processes more than 50,000 parking citations totaling about $2 million. In addition to covering its own costs and a number of other police department budget needs, a portion of the proceeds go toward student success—funding programs including internships, athletics and scholarships. In fact, the bureau has raised more than $64,000 for student scholarships since 2005.

The effective and cost-efficient service is also 50 percent cheaper than private competitors. The program utilizes cutting-edge technology and smartphone apps to make processing tickets an easy experience.

“It saves time for police department staff so we can spend more time focusing on keeping our campuses safe,” said CSU Stanislaus Parking and Support Services Administrator Amy Bigg.

Bigg, who presented the program at last year’s California Higher Education Collaborative Services Conference, says it is a great example of how shared services directly contribute to student success.

“We’ve created a truly unique collaboration tool for the betterment of higher education in California.”

For more about the Parking Management Bureau and more examples of how the CSU, UC and Community Colleges are working together to work smarter, visit: